Refunds and cancellation

Guarantee: no bug found — 100% back

If, after paid bug testing, “Bugs + vulnerabilities”, update testing or the first test of a subscription period, we find no bug, we refund 100% of the amount paid for that order. The guarantee does not cover vulnerability testing on its own.

A bug is a reproducible defect that we show on a screenshot with steps to reproduce and that gets in the way of your customer or you: it blocks an action, shows wrong data, exposes other people’s data, or breaks payment, login or e-mails. Remarks about copy, design and convenience wishes do not count as bugs.

To use the guarantee, write in the project chat or to [email protected] within 14 days of the report; we show the date to ask by in the chat and in the report e-mail. We refund the card you paid with within five business days of the request. The guarantee does not apply if testing could not be carried out because of you: the app was unavailable or the test access we needed was not provided.

Before work begins

Work begins when the team takes the project into work: the project chat shows “We have started work” (usually within a business day of payment, at the latest with the test plan). If you cancel a paid order before then, we refund the full amount paid. An unpaid order creates no payment obligation; its price holds for 24 hours.

After work begins

By pressing “Pay” you ask us to start work immediately. So the rule is simple: before work begins we refund 100%; once work has begun there is no refund — except under the “no bug found” guarantee and where the law expressly requires one. There are no hidden cancellation penalties.

If the Provider cannot deliver the agreed service, we refund the unperformed portion. All applicable statutory remedies remain available for deficient or late services. This commercial refund process does not replace or narrow mandatory consumer rights, including rights relating to distance contracts.

How to request a refund

Write in the project chat or to [email protected] with your order number, the contact used for the order and what you wish to cancel or have refunded. Do not send a full card number, CVV or PIN. If you lost the order number, we can help locate the payment using safe identifiers.

We respond within two business days. Where needed, we clarify the circumstances and explain the amount. We submit the refund to the payment provider within five business days of the request (if the amount needs clarifying, of its agreement), unless a shorter statutory deadline applies. Settlement time depends on WayForPay and the issuing bank; we provide a transaction reference or confirmation.

Refund method and monthly payment

Refunds normally go through WayForPay to the original card or payment method. If that is technically unavailable, we agree a lawful, secure alternative with the payer. For duplicate or mistaken charges, send transaction references; we investigate and initiate a refund of confirmed excess payment.

Packages and options are paid once. A monthly subscription payment applies only with your separate consent; cancel it at any time with one button in the project details or in your WayForPay account — the paid period runs to its end and no further charges are made. After a full refund of a subscription payment we stop the monthly payment ourselves. Unused tests of a subscription period do not carry over; this does not affect refunds due under the law or these terms.

Service provider

Ukrainian sole proprietor Andrii Vasylovych Vdovyn, taxpayer registration number (RNOKPP) 3503802498, not registered for VAT. Registered and operating address: 1 Franka Street, Honcharivka village, Chortkiv district, Ternopil region, 48332, Ukraine. [email protected], +380680380812. Version dated 15 October 2026.